![]() You can even send something in confidential mode to add an extra layer of security for sensitive messages. Gmail lets you schedule messages to be sent in the future, snooze messages you’re not ready to handle, and create templates for frequently sent emails. Those features, however, are just the beginning. It has a customizable interface, an easy to use editor for composing emails, labels that can help you organize and filter your messages, and a powerful search feature that makes locating rogue emails a snap. Gmail is arguably the most popular email client on the market, and that’s for a good reason. A couple other notable tools are Docs, which allows you to build out a knowledge base, and Beacon, which lets you provide live chat and in-app messaging. You’re able to see past conversations and other basic information to help interactions go smoothly and limit hassle for both the sender and your team alike.īest of all, email management software is just one of the entire suite of tools you get access to when signing up for Help Scout. And saved replies make responding to routine requests a breeze.įinally, access to customer profiles helps you stay in the loop. AI features like AI assist and AI summarize help your team get caught up on cases and respond to them faster. Productivity tools like workflows let you automatically assign conversations to specific employees or custom folders based on criteria you set. With Help Scout, you get access to powerful collaboration tools like private notes to help keep everyone informed and collision detection to eliminate duplicate work. Help Scout is email management software built specifically to help teams expertly manage their email communication. Since email management software covers a few different use cases, we’ve put together a diverse list of tools that cover each of them.īest email management software for small and mid-sized organizations. However, they may be used in conjunction with one another. They’re too disparate and generally lack any amount of crossover. Rarely, if ever, do tools cover multiple use cases. They generally help automate sorting and sending and can even unsubscribe you from certain emails to make managing your own inbox less of a hassle. Personal email - Tools in this category are mainly focused on managing a personal email inbox. You also have expanded capabilities to see things like open rates, click-through rates, and other metrics that a tool focused on received email wouldn’t include. ![]() These tools are used for one-to-many communication. These tools are mostly focused on one-to-one interactions.īulk email - Tools in this category are mainly focused on sending emails. Received email - Tools in this category are mainly focused on managing incoming emails from your audience, be they customers, clients, students, patients, sales leads, or employees from other departments. Generally speaking, email management tools tends to focus on a few different areas: What is email management software?Įmail management software is a tool that helps you manage, sort, organize, and send email. In fact, there’s a whole category called email management software that’s dedicated to just that. Though completely eliminating email is probably out of the question, there are tools we can use to make email more manageable. And though each day seems to bring a new tool ready to reduce the number of emails we receive, they hardly ever seem to make a dent. Whether we’re writing them, reading them, or complaining about them, one thing remains true: Email is a central part of many of our professional lives.
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